Refund & Cancellation Policy
Applies to all subscription and add-on purchases on Risos AI (risos.ai) by PT Riset Sinergi Sosial. Last updated: July 2026.
1. Subscription Nature
- Subscriptions are paid in advance for a fixed period (weekly / monthly / annual) and do not auto-renew — you renew manually.
- Feature access is granted immediately once payment is verified.
2. Refunds
- Subscription payments are non-refundable, except under the conditions below.
- Exception — systemic downtime > 24 hours: if the service is inaccessible due to our fault for more than 24 consecutive hours, you are entitled to compensation as an automatic extension of your active period equal to the downtime, or a pro-rata refund of the unused period — at your choice.
- Token add-ons are valid until the end of the subscription period and do not extend it; used add-ons are non-refundable.
- Eligible refund requests are processed within 7–14 business days to the original payment method.
3. Cancellation
- You may cancel anytime by not renewing at period end — access stays active until the current period ends.
- No cancellation fee. Your data and analysis history are retained per our Privacy Policy.
4. Pricing Changes
Plan prices may change with at least 14 days notice before taking effect. Changes do not affect an already-paid subscription period.
5. Disputes & Contact
Payment disputes or refund requests are handled within 14 business days. Contact us:
- Email: info@risos.id
- WhatsApp: +62 852-8439-4975
- Address: PT Riset Sinergi Sosial — JL. Umban Sari GG. Geso VI, Kec. Rumbai, Kota Pekanbaru, Riau 28265
This policy forms an integral part of our Terms of Service and is governed by the laws of the Republic of Indonesia.